Horizon StrategyUnlocking Customer Experience-Led Business TransformationWhen customers begin a purchase journey, be it for products, solutions or services, they increasingly engage with a diversity of channels…7 min read·Oct 2, 2023----
Horizon StrategyWhat I’ve learned from Jony Ive — CX and strategy — two sides of the same coinIt’s a story I’ve not told yet not because I didn’t want to but because the time wasn’t quite right, until now. It goes back to me meeting…·6 min read·Mar 3, 2021----
Horizon StrategyJourney-led transformation and where to go next when you’ve mapped your customers’ journeysHow to make customer journeys commercially actionable and truly transformative3 min read·Oct 20, 2020----